Terms and Conditions
These Terms and Conditions govern use of the Luna and Loom Home website and any enquiries, orders or requests submitted through it. Last updated: 2026-08-20.
1. About these terms
By using this website, you agree to use it lawfully and in accordance with these terms. These terms apply to the website operated for Luna and Loom Home. Any separate written agreement, confirmed quote, order confirmation or service-specific terms may also apply to a particular transaction.
2. Website information
The website is intended to provide information about Luna and Loom Home and its products or services. Reasonable efforts should be made to keep information accurate, but availability, specifications, pricing and other details may change. Information on the website should not be treated as a final contractual promise where Luna and Loom Home has stated that further confirmation is required.
3. Orders, prices and payment
Products, prices, stock information, delivery options and other transaction details displayed on the website should be checked before checkout. An order is subject to successful payment where payment is required, stock availability, fraud or security checks and any mandatory consumer rights that apply.
4. Your responsibilities
You are responsible for providing information that is accurate enough for Luna and Loom Home to assess or fulfil your request. You must not misuse the website, attempt to interfere with its security or operation, submit unlawful content, impersonate another person or use the website in a way that infringes the rights of others.
5. Delivery, cancellations and returns
Delivery, cancellation, cooling-off, return, refund and warranty rights depend on the type of goods or services, the information supplied at the time of purchase and the consumer laws that apply. Any separate delivery or returns policy published by Luna and Loom Home forms part of the transaction information. Mandatory consumer rights are not excluded by these terms.
6. Intellectual property
Unless otherwise stated, the website design, branding, text, graphics and other original website content are owned by or licensed to the relevant rights holder. You may view the website for normal personal or business use, but you may not copy, reproduce or exploit protected material in a way that infringes intellectual-property rights.
Shop now7. Website availability and liability
The website may occasionally be unavailable because of maintenance, technical issues or events outside reasonable control. Nothing in these terms excludes or limits liability where doing so would be unlawful. Any limitation of liability must be interpreted subject to the mandatory rights and remedies available under applicable law.
8. Applicable law
These terms are subject to applicable South African law. Nothing in these terms is intended to exclude a consumer right or other protection that cannot lawfully be excluded.
9. Changes to these terms
These terms may be updated when the website, business model, products, services, payment methods or legal requirements change. The current version should be published on this page with an updated effective date.
10. Contact
Questions about these terms should be sent to Luna and Loom Home using the contact details published on this website.