Privacy Policy
This Privacy Policy explains how Luna and Loom Home handles personal information submitted through this website. Last updated: 2026-08-20.
1. Information we collect
Information may be collected when you contact Luna and Loom Home, submit an enquiry, request a quote, create an account, place an order or use another form on the website. This can include your name, contact details, address or location, information about the service or product you are interested in, order or booking information, and any information you choose to include in a message.
2. How information is used
Personal information may be used to respond to enquiries, prepare or manage quotes, provide requested services, process bookings or orders where those features are enabled, communicate about a request, maintain website security, keep necessary business records and comply with applicable legal obligations.
3. Lawful and responsible processing
Where the Protection of Personal Information Act, 2013 (POPIA) applies, personal information should be processed lawfully, for a defined purpose and with appropriate safeguards. Luna and Loom Home should only collect information that is reasonably relevant to the purpose for which it is requested and should not use it for an unrelated purpose without an appropriate legal basis.
4. Service providers and sharing
Customers value clear communication, practical guidance and an organised next step from Luna and Loom Home.
5. Security and retention
Reasonable technical and organisational measures should be used to protect personal information against loss, unauthorised access, alteration or disclosure. Information should be kept only for as long as reasonably necessary for the purpose for which it was collected, subject to record-keeping, contractual and legal requirements that apply to Luna and Loom Home.
6. Your choices and rights
Depending on the law that applies, you may have rights relating to access, correction, deletion, objection, restriction or complaints about the processing of your personal information. To make a privacy-related request, contact Luna and Loom Home using the contact details published on this website. You may also have the right to contact the relevant data-protection regulator.
Shop now7. Changes to this policy
This policy may be updated when the website, business practices, legal requirements or third-party services change. The current version should be published on this page with an updated effective date.
8. Contact
Questions about this Privacy Policy or the handling of personal information should be sent to Luna and Loom Home using the contact information published on this website.