Delivery Information
This page explains the delivery and collection information that applies to orders placed with Luna and Loom Home. Last updated: 2026-08-20.
1. Delivery options
Available delivery or collection methods are shown during checkout or confirmed by the store before fulfilment. The customer should check the selected method, delivery address and any displayed charge before submitting the order.
2. Delivery address
Customers are responsible for providing an address that is complete and accurate enough for delivery. If an address changes after an order is submitted, contact the store as soon as possible. A change may not be possible once fulfilment or dispatch has started.
3. Timing and availability
Any delivery estimate should be treated according to the wording shown at checkout or in the order confirmation. Product availability, destination, carrier operations and events outside reasonable control can affect delivery timing.
4. Delivery problems
If an order appears delayed, damaged or incorrectly delivered, contact the store with the order number and the relevant details so that the issue can be investigated with the delivery provider where necessary.
5. Contact
Questions about delivery or collection should be sent to Luna and Loom Home using the contact information published on this website.